Warranty & Returns

Intermex Containers B.V. stands firmly behind the quality, durability, and performance of its shipping containers and custom container solutions. Our Warranty & Returns policy is designed to provide customers with clarity, protection, and confidence throughout the purchasing process. By defining coverage terms, procedures, and responsibilities, we ensure that expectations are clearly understood and that any concerns are addressed in a fair and professional manner.

Warranty coverage may vary depending on the container condition, product category, and intended application. New and refurbished containers typically include warranty coverage related to structural integrity and core functional components. These warranties are intended to confirm that containers meet agreed specifications and perform as expected under normal operating conditions. Used containers are carefully inspected, assessed, and graded prior to sale to ensure transparency regarding condition and suitability.

For refurbished containers, warranty coverage generally reflects the scope of refurbishment work performed. Structural repairs, surface treatments, and functional enhancements are completed according to defined quality standards. The warranty helps assure customers that refurbished units have been restored to a reliable and serviceable condition. Specific warranty terms may differ depending on the nature of the refurbishment and the intended use of the container.

Used containers are sold based on documented condition assessments. While cosmetic wear may be present, all containers offered for sale are evaluated to ensure they remain structurally sound and fit for purpose. Warranty coverage for used containers may be more limited, reflecting their previous service history. Clear condition grading allows customers to make informed decisions before purchase.

Customers are strongly encouraged to inspect containers immediately upon delivery. A timely inspection helps verify that the container meets order specifications and arrives in acceptable condition. Any visible damage, discrepancies, or functional concerns should be reported promptly. Early reporting allows our team to assess the issue accurately and determine the most appropriate resolution.

When a warranty claim is submitted, Intermex Containers B.V. follows a structured evaluation process. This may include reviewing documentation, photographs, inspection reports, and other relevant information. Our goal is to identify the cause of the issue and confirm whether it falls within the applicable warranty coverage. Each claim is handled professionally and transparently, with open communication maintained throughout the review process.

Return requests may be accepted under specific conditions and within defined timeframes. Returns are typically subject to inspection to confirm the container’s condition and verify compliance with return eligibility criteria. Containers must generally remain in their original condition and not have been altered, damaged, or used beyond agreed limits.

Custom-modified containers require special consideration in relation to returns. Due to the personalized nature of modifications, such containers may not be eligible for return unless a verified defect or non-conformance is identified. In these cases, Intermex Containers B.V. works with the customer to assess the issue and determine appropriate corrective action, which may include repair or adjustment rather than return.

Transparency is a key principle of our Warranty & Returns policy. All relevant terms, conditions, and limitations are communicated clearly during the sales process. This ensures that customers understand their rights and responsibilities before confirming an order. Clear documentation helps minimize misunderstandings and supports efficient issue resolution.

Intermex Containers B.V. is committed to handling warranty claims and return requests fairly and responsibly. Our focus is on achieving practical outcomes that align with contractual terms while maintaining strong customer relationships. By approaching each case with professionalism and integrity, we aim to provide solutions that support customer satisfaction and long-term trust.

Through our commitment to quality assurance, clear communication, and customer-focused service, Intermex Containers B.V. ensures that warranty and return processes are handled efficiently and transparently. This approach reinforces our dedication to delivering reliable container solutions and supporting customers throughout the entire lifecycle of their container investment.